I. PREAMBLE

1. This document sets the terms and conditions for access to and use of the website, hereinafter referred to as the “General Terms”.
2. Each User, upon taking actions aimed at using the website, is required to familiarize themselves with, abide by, and accept the General Terms without any limitations or reservations.
3. If you do not agree to all the General Terms, you must stop using the website and immediately leave it.
4. All trade names, company names, and logos used on the website belong to their respective owners and are used solely for identification purposes. They may be trademarked.
5. Unauthorized use of the website’s content, works, or information, as well as their unauthorized reproduction, retransmission, or other use of any element of the website, is prohibited, as such actions may infringe copyright or protected trademarks.
6. Questions or comments regarding the website can be submitted to the following email address: kontakt@soyafleur.com.

II. DEFINITIONS

1. CONTACT FORM – a questionnaire available on the website that allows for the immediate sending of a message to the Website Owner;
2. APPLICABLE LAW – For the purposes of implementing the General Terms, Polish law applies;
3. WEBSITE – a tool, named: https://arteformdesign.com/, used for providing electronic services;
4. USER – a natural person, legal person, or organizational unit without legal personality, to whom the law grants legal capacity, using the electronic services available on the website;
5. TERMS – a set of all provisions, including these General Terms, privacy policy, cookie policy, terms of use of the online store, and any other terms found on the website that pertain to specific functions, properties, or promotions, as well as customer service;
6. OWNER – The entity providing this website, namely: Entrepreneur Mrs. Joanna Pyrskała, conducting business under the name: ARTÉ FORM DESIGN JOANNA PYRSKAŁA, located at: ZABRZE, UL. KAZIMIERZA KRUSZYNY, no. 1A, apt. 3, 41-811, NIP: 5532379675, email: kontakt@soyafleur.com;

III. SCOPE OF THE TERMS

1. The Owner provides access to the content of the website in accordance with the following General Terms.
2. The content and data published on the website are informational for interested persons and may be used only for informational purposes.
3. Users may use the access and services offered on the website, provided they have first agreed to the General Terms.

IV. RULES FOR USING THE WEBSITE

1. The website is compatible with all types of web browsers. No special requirements for the User’s end device are necessary.
2. After accepting the Terms, the User has the right to view, copy, print, and distribute, without altering the content, the material on this website, provided that:
   • the content is used solely for informational, non-commercial purposes;
   • each copy made will contain information about the copyright or author’s details.
3. The use and copying of software, processes, and technology that are part of the website are prohibited.
4. Users may use the website only in compliance with the provisions of the Telecommunications Law, the Electronic Services Act, and relevant civil law regulations.
5. The following actions are prohibited:
   
   1. using the website in a way that violates applicable laws;
   2. using the website in an illegal or unfair manner, or aiming to achieve an illegal or unfair goal;
   3. using the website to harm children or attempt to harm them;
   4. sending, knowingly receiving, uploading, or using content that is inconsistent with the General Terms;
   5. sending or attempting to send any unsolicited or unauthorized advertisements or promotional materials, as well as any forms of similar content, considered as SPAM;
   6. knowingly transmitting any data, sending, or uploading any materials containing viruses, trojan horses, spyware, adware, or any other harmful software or computer codes designed to negatively affect or harm any software or hardware operation, or adversely affect or endanger the User.

V. COOKIES

1. The website uses cookies or similar technology (hereinafter referred to collectively as “cookies”) to collect information about the User’s access to the website (e.g., via a computer or smartphone) and their preferences. They are used for advertising and statistical purposes, as well as for customizing the website to the User’s individual needs.
2. Cookies are fragments of information containing a unique reference code that the website sends to the User’s device for storage, sometimes to track information about the device in use. Typically, they do not allow identification of the User. Their main task is to better tailor the website to the User.
3. Some cookies on the website are only available for the duration of a given internet session and expire when the browser is closed. Other cookies are used to remember the User, and upon returning to the website, the User is recognized. These are retained for a longer period.
4. All cookies on the website are set by the Owner.
5. All cookies used by this website comply with applicable European Union law.
6. Most Users and some mobile browsers automatically accept cookies. If these settings remain unchanged, the cookies will be stored on the device’s memory.
7. The User may change cookie acceptance preferences or change the browser settings to receive a notification every time cookies are set. To modify cookie settings, the browser settings should be adjusted.
8. It is important to note that blocking or deleting cookies may prevent full use of the website.
9. Cookies will be used for necessary session management, including:
   
   1. Creating a special login session for the User so that the website remembers that the User is logged in and delivers requests effectively, securely, and consistently;
   2. Recognizing the User who has previously visited the website, enabling identification of the number of unique visitors, and ensuring adequate service capacity for the number of new users;
   3. Recognizing whether a person visiting the website is registered on the website;
   4. Recording information from the User’s device, including cookies, IP address, and browser used, for troubleshooting, administration, and tracking website usage;
   5. Customizing layout elements or content on the website;
   6. Gathering statistical information about how the User uses the website to improve the site and identify the most popular areas for Users.

VI. FACEBOOK PLUGIN

1. The website contains a plugin for the Facebook social media service.
2. The Facebook plugin is marked with the Facebook logo.
3. This plugin directly connects to the Owner’s profile on the Facebook server. Facebook may then obtain information that the User visited the website from their IP address.
4. If the User visits the website while logged into their Facebook profile, Facebook will register the visit information. Even if the User is not logged into Facebook, Facebook can still collect information about the IP address.
5. Facebook does not provide the Owner with information about the collected data or how it is used. The purpose and scope of data collected by Facebook are unknown to the Owner. For more information on privacy on Facebook, please contact Facebook directly or refer to the privacy policy at: https://www.facebook.com/about/privacy/.
6. If the User does not want Facebook to collect information about their browsing activity on the website, it is recommended that the User log out of their Facebook account beforehand.

VII. OTHER SOCIAL MEDIA PLUGINS

1. The Owner may also use other social media plugins (e.g., Twitter, Google+, or LinkedIn).
2. Social media plugins can be identified by icons used to share information on a given platform.
3. These plugins allow users of these platforms to link the website in their posts on those social media platforms.
4. These plugins directly connect to the Owner’s profile on the server of the respective social media platform. The platform may then obtain information that the User visited the website from their IP address.
5. During the User’s visit to the profile, the social media platform administrator uses cookies and other similar technologies to monitor the User’s behavior and actions. These collected data are used to create website statistics. These statistics contain only anonymized data about users visiting the profile, and cannot be linked to a specific individual. The Owner does not have access to the personal data used by social media platforms for creating such statistics.
6. Thanks to the website statistics generated by the social media platform, the Owner obtains information about how Users interact with the Owner’s profiles and which published content is most popular. This information helps the Owner optimize the profiles by better tailoring the content to the interests and behaviors of Users. The entity responsible for processing User data for the purpose of generating website statistics is the administrator of each of the aforementioned social media platforms. Therefore, administrators are obligated to inform Users about any matters related to the processing of personal data for creating website statistics and the right to privacy protection as per applicable laws.

VIII. EXTERNAL LINKS

1. The links on this website to other websites are provided for informational purposes only.
2. The website Owner is not responsible for the content of other websites nor for any damages resulting from their use.

IX. CONTACT FORM

1. The User can enter their contact details by filling out a special form intended for contacting the Owner, including the message content and accepting its submission to the Owner.
2. By providing contact details, the User agrees to the processing of their personal data provided in the Contact Form by the Owner. The Owner may use the provided contact details to send offers or initiate contact with the User.

X. INTELLECTUAL PROPERTY RIGHTS

1. The website and its content may be protected by copyright, trademark laws, and other regulations related to intellectual property protection.
2. The trademarks, logos, and other personalized emblems of the Owner appearing on the website (collectively referred to as “Marks”) are the trademarks of the Owner.
3. Except for separate, individual, written authorizations, the User may not use the Owner’s Marks: individually or in combination with other verbal or graphic elements, especially in press releases, advertisements, promotional materials, marketing materials, media, written or oral materials, in electronic or visual form, or in any other form.

XI. USER DATA PROTECTION

The Owner fully respects the privacy of Users. Detailed information about how the User’s personal data or other information is collected and processed, as well as situations in which the Owner may disclose such data, is provided in the Privacy Policy section.

XII. LIMITATION OF LIABILITY

1. The website contains general information. It is not intended to mediate in providing any professional advisory services. Before taking actions affecting the User’s financial situation or business operations, the User should contact a professional advisor.
2. The website does not provide any guarantees regarding its content, in particular, guarantees of security, accuracy, lack of viruses or malicious codes, correct functionality, or quality.
3. The website does not provide any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement of copyright, suitability, security, or reliability of information.
4. The User uses the website at their own risk and assumes full responsibility for any damages related to or resulting from its use, including direct and indirect, incidental, consequential, moral, or other damages under contract or tort liability, including, but not limited to, loss of data or services.
5. The website is not responsible for any links placed on the website, especially if they lead to websites, resources, or tools maintained by third parties.
6. The Owner is not responsible if the website is temporarily or permanently unavailable for any reason.
7. The Owner is not responsible for the information provided on the website and cannot ensure the complete security of transactions or communication conducted through the website.
8. Despite the Owner’s best efforts to ensure the accuracy and timeliness of the website, unintended errors may occur, and the User is asked to report such errors to the Owner once detected.
9. All the above exclusions and limitations of liability apply to the fullest extent permitted by law, covering all types of existing liability, including contractual, tort, and any other provided for under Polish or foreign legal systems.

XIII. RELATIONSHIP TO THE AGREEMENTS

Unless otherwise stated, the General Terms and Conditions constitute the complete and comprehensive agreement between the User and the Owner regarding the use of the website in the scope of the content contained therein and replace any other agreements, arrangements, and contracts regarding the subject matter (content) of these General Terms and Conditions.

XV. CHANGES TO THE WEBSITE TERMS

1. The website Owner reserves the right to modify these General Terms and Conditions at any time during their validity by posting the updated version on the website, which will take effect for Users upon publication unless otherwise stated in the modified General Terms and Conditions.
2. The User is obliged to familiarize themselves with the modifications to the General Terms and Conditions, which the Owner will inform them about by sending a message or a notification about changes in the General Terms and Conditions to be accepted.
3. Continued use of the website constitutes acceptance of the modified Terms and Conditions.

XVI. ORDER FULFILLMENT

1. The maximum order fulfillment time is from 3 to 5 working days after payment is credited.

XVII. RETURN POLICY

1. The customer has the right to return or withdraw from the contract without giving a reason within 14 days of receiving the goods.
2. According to the Act of May 30, 2014, on consumer rights, Article 27, the customer may return the product within this period, provided it is unused and in its original condition.
3. To make a return, the customer should contact us with the order information and submit a written statement of withdrawal from the contract.

XVIII. COMPLAINT CONDITIONS

1. In case of a complaint, the customer may contact our complaints department by email at kontakt@soyafleur.com or by phone at +48500304342.
2. Complaints will be processed within a maximum of 14 days from the date of submission.
3. Please provide all necessary information regarding the complaint and product photos, if possible, to expedite the processing of the complaint.

XX. DISPUTE RESOLUTION

1. Any disputes arising shall, in the first instance, be resolved amicably through a relevant arbitration court (arbitration clause).
2. If an amicable resolution is not possible, the dispute arising from these General Terms and Conditions shall be resolved by the court in the jurisdiction where the Owner’s registered office is located.

XXI. LEGAL BASIS

In matters not regulated by these General Terms and Conditions, the following laws shall apply accordingly:

• Act of July 16, 2004, Telecommunications Law (Journal of Laws of 2022, item 1648, as amended);
• Act of July 18, 2002, on the Provision of Electronic Services (consolidated text, Journal of Laws of 2020, item 344, as amended);
• Act of February 4, 1994, on Copyright and Related Rights (consolidated text, Journal of Laws of 2022, item 2509, as amended);
• Act of April 23, 1964, Civil Code (consolidated text, Journal of Laws of 2023, item 1610, as amended);

and other relevant provisions of Polish law.